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Frequently Asked Questions

Questions? Hopefully we've answered them here.

Does Benard's Filter require a contract?

No contract is needed as it's on a month by month basis, so you can cancel at the end of any month if we're not right for you (which mean no long term commitments or paperwork). Larger, long term engagements are subject to having agreements in place unfortunately.

Do you offer a free trial?

Since we offer no contract commitments, we do not offer free trials. There may be instances where promotional pricing is available through participating resellers and partners. Tax-exempt nonprofit organizations are eligible for a 50% discount on monthly fees.

What type of billing options are available?

We currently accept Visa, Mastercard, Discover and American Express. Unfortunately, we do not accept Paypal at this time. We understand that some organizations may not be able to pay in this way due to internal policies or other constraints. If you would like to prepay for multiple months, pay via invoice or have have other payment needs, please contact us and we'll try to accomodate you.

What is your cancellation policy?

Benard's Filter is a monthly service. You may cancel your account at any time from your account settings page if you are not satisfied with the service, and you will not be billed again. We do not offer partial month refunds.

How soon can I get started?

We're a web based platform, which means there's no software to download and install, and you can access your account from anywhere you have an internet connection and a web browser on a PC or mobile device.

What web browsers work with Benard's Filter?

Internet Explorer 7+, Firefox 3+, Safari 4+, and Chrome 4+.

How often do you update the software or release new features?

We do updates to our software approximately on a monthly basis, with major feature enhancements and additions every two months. We announce new features via email to all our users.

What industries can make the best use of Benard's Filter?

There aren't many industries that can't make great use of Benard's Filter. Our customers range from small consulting and startup businesses to Fortune 500 companies and interactive/advertising agencies of all sizes, in both B2B and B2C. We've got customers in just about every industry you can imagine, from tech to ecommerce, publishing, finance, medicine, politics, entertainment, and nonprofit. We also serve a number of association, and education clients as well.

With the pervasive and growing role that the web plays in businesses of all kinds, industries of all sizes and types can benefit from social media monitoring and the insights it brings.

Do you have an affiliate/reseller program?

Yes. We have very flexible plan depending on volume for our affiliates and resellers. For more information please contact us today.

Do you have an API?

Yes. Although we have not publically released our API it is definitely on the roadmap and currently ready upon request. For more information please contact us today.